Privacy Policy
Last Updated: April 22, 2026
Introduction
Northbend Counseling ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
Information We Collect
Personal Information
When you use our contact form or schedule an appointment, we may collect:
- Name
- Email address
- Phone number
- City or location
- Information about your reason for seeking therapy
- Payment preference information
Automatically Collected Information
When you visit our website, we may automatically collect certain information, including your IP address, browser type, operating system, and browsing behavior on our site.
How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and contact requests
- Schedule and manage appointments
- Provide therapeutic services
- Send appointment reminders and follow-up communications
- Improve our website and services
- Comply with legal obligations
HIPAA Compliance
As a healthcare provider, we are committed to protecting your Protected Health Information (PHI) in accordance with the Health Insurance Portability and Accountability Act (HIPAA). Any health-related information you share with us during the course of treatment is subject to additional protections under HIPAA regulations.
Please note that information submitted through our website contact form, while handled securely, may not be considered PHI until a therapeutic relationship is established. For sensitive health information, we recommend discussing these matters directly during a scheduled session.
Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- With your explicit consent
- To comply with legal obligations or court orders
- To protect the safety of you or others in emergency situations
- With service providers who assist in operating our website (subject to confidentiality agreements)
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information (subject to legal retention requirements)
- Opt out of marketing communications
Cookies
Our website may use cookies and similar tracking technologies to enhance your browsing experience. You can set your browser to refuse cookies, though this may limit some functionality of our website.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.
Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us at:
Northbend Counseling
Anika Prows, LMFT
2 South Main Street, Suite 1A-5
Heber City, UT 84032
Email: anika@northbend-counseling.com
Phone: (435) 250-3224